Order With Flavor allows you to configure the SMS notifications that are sent to the customer to keep them apprised of their order status. Go into the “Order Fulfillment” tab within the Order With Flavor dashboard and choose the respective fulfillment type to enable or edit the SMS notifications. Always select “Apply” once complete with editing/enabling.

When customers checkout they have the option to provide their mobile number to receive order status notification texts. These SMS messages are configurable within Order With Flavor. Here’s a quick description of each message:

• Order received - This text is sent to the customer right after they’ve placed the order. This ensures a smooth transition towards continued engagement via SMS.

• Order in progress - This text is sent to the customer when their order has been marked as IN PROGRESS within Square POS.

• Order ready - This text is sent to the customer when their order has been marked as READY. This lets them know that their order is ready for pickup.

• Customer “Here” - This text is sent in response to the customer after they’ve texted “Here” to indicate that they have arrived to pickup their order.

• Response received - This text is sent back to the customer after they’ve responded with information with respect to the order.

• Delivery arriving soon - This text is sent to the customer, notifying them that their delivery will arrive to the destination of choice soon.

• Scheduled order received - This text is sent to the customer right after they’ve placed the order. This ensures a smooth transition towards continued engagement via SMS.

• Scheduled order in progress - This text is sent to the customer when their order has been marked as IN PROGRESS within Square POS.

• Scheduled order ready - This text is sent to the customer when their order has been marked as READY. This lets them know that their order is ready for pickup.

• Scheduled customer “Here” - This text is sent in response to the customer after they’ve texted “Here” to indicate that they have arrived to pickup their order.

• Scheduled response received - This text is sent back to the customer after they’ve responded with information with respect to the order.

• Scheduled order reminder - This text is sent to the customer as a reminder if the order has not been picked up within an ideal timeframe.

• Scheduled post successful order text - Customer receives this text at the duration set after they have successfully placed an order.

  • The merchant can also add in post visit review links here! For more information, please visit our Help Center link below.

  Create Customer Review

• Note:

  • All SMS notifications are 100% customizable / editable within your dashboard. This is applicable to all fulfillment types.
  • We highly recommend testing the notification settings yourself by placing test orders through your own online account. This allows you to see exactly how notifications behave in real time from both the customer and staff perspectives.
  • Both ASAP and Scheduled Order Notifications can be adjusted. The ASAP notification is straightforward—if the customer selects an immediate/ASAP pickup time, this is the message they will receive. Similarly, the Scheduled Order Notification is for customers who choose a specific pickup time other than ASAP; this is the notification they will receive in that case.